COVID-19 Updates & Information

COVID Paperwork Portal

COVID-19 Paperwork Portal

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What if I test positive for COVID-19?

What if I was exposed to a person that has COVID-19?

Will the health department call me?

What if I have a question?


April 29, 2022, will be the last day of operation for the New York State Department of Health Virtual Call Center (VCC). The VCC is the primary case investigation system for COVID-19 positive individuals in New York State. The closure of the VCC means that the NYS Department of Health is no longer requiring a case investigation for COVID-19.

The Chemung County Health Department is here to support our community. Your health and wellbeing are our priority. We remain dedicated to serving you throughout this and future changes. 

What does this mean for the public?

  • If you test positive on a lab or at-home test, you will not receive a phone call from New York State. You may still receive a text message if you had a laboratory perform your test.
  • Chemung County Health Department will continue to do limited case investigations and prioritize high-risk populations such as nursing homes, congregate living facilities, and school-based outbreaks. 

What if I test positive for COVID-19?

  • You should isolate immediately.
    • Isolate for 5 days. 
      • If you have symptoms, the day your symptoms begin is day 0 (Example: If symptoms begin Sunday, you may resume normal activities on Saturday at 12:01am.)
      • If you do not have symptoms, the day of your test is day 0 (Example: If you tested positive on Sunday, you may resume normal activities on Saturday at 12:01am.)
    • After 5 days, you can resume normal activities. It is recommended that you mask around others for days 6 – 10.
    • If your symptoms are not improving or you develop new symptoms by day 5, please call the health department at (607) 737-2028 to have your isolation extended. 
  • At-home test results should be reported to the Chemung County Health Department. You can get isolation paperwork from the online portal: https://forms.chemungcountyny.gov/covidpaperwork/

What if I was exposed to a person that has COVID-19?

Will the health department call me?

  • You will likely not receive a phone call from the health department. 
  • If you need paperwork for your employer, you can enter your information online to get isolation and quarantine documents any time – day or night.  Any community member who tests positive can use the 24/7 self-service paperwork portal here:  https://forms.chemungcountyny.gov/covidpaperwork

What if I have a question?


The following preventative measures continue to be necessary to slow the spread of COVID-19 in Chemung County.
Thank you for doing your part to protect our community.

  • Wash your hands frequently
  • Avoid touching your eyes, nose, and mouth
  • Wear a mask when in public
  • Avoid crowded places and gatherings that put you in close contact with people who are not members of your household.
  • Avoid all non-essential travel.
  • Stay home if you feel unwell unless you need essential medical care, including COVID-19 testing.

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